Terms & conditions
Terms & Conditions of bookings
Here are the Terms and Conditions of the Booking. These are really important, if a bit boring, so please do read them. Remember we’re here to help, look after you and make sure you have a great time at Lang Toon House. There’s no such thing as a silly question, so never be afraid to ask!
CONTACT
When you submit a booking via our online reservation system, you will receive an automatically generated booking summary by email to the email address you provide in the booking form. This does not form a contract between us. Your booking is subsequently confirmed by a confirmation email and this forms the contract.
The property you book is let for the purposes of a holiday let to which section 12 (2) and paragraph 8 of Schedule 4 of the Housing (Scotland) Act 1988 apply. The booking agreement confers the right to occupy the accommodation for the agreed period only. You undertake to use the property solely for its purpose as self-catering accommodation and to accept our right to refuse access to the accommodation to any person, whether the client/hirer or guest of the client/hirer, deemed unsuitable.
RESERVATIONS & DEPOSITS
The reservation is confirmed when you have paid the total cost. The booking contract is between you, the client/hirer, and Lang Toon House.
Subject to availability, changes to the length of your stay can be made up to 48 hours before the day of your arrival.
Any difference in price will be charged as extra to the original booking.
Changes can only be made by contacting us. Please telephone +32486460333 or email arvid_leyman@hotmail.com.
CANCELLATION POLICY & REFUNDS
Any cancellation made by the client/hirer for any reason must be made by e-mail to arvid_leyman@hotmail.com.
Refunds:
6 weeks (over 42 days) – we will refund 100% of the full accommodation cost.
2-6 weeks (21-42 days) – we will refund 50% of the full accommodation cost.
Less than 2 weeks (under 14 days) – no refunds will be made. However, if we manage to resell the accommodation for the cancelled dates, then we will refund in full.
Should the booking be made through a third party i.e. Airbnb then 10% of the total cost + VAT will be non-refundable regardless of circumstances.
Cancellations for Christmas, New Year and Easter bookings:
If booking for Christmas, New Year or Easter are cancelled, no refund at all will be given.
We strongly advise that guests take out a travel insurance policy which covers booking cancellations. This is available at very affordable rates and gives you the peace of mind that you will get your money back if you need to cancel your holiday.
CANCELLATION BY LANG TOON HOUSE
Lang Toon House will endeavour to make sure that the house is available for the dates contracted. In the very unlikely event that the house becomes unavailable (due to unforeseen circumstances) and Lang Toon House has to cancel the booking, we will endeavour to find you a suitable alternative property. If there is nothing available, we will give you a full refund. Lang Toon House shall only be liable to return the monies received. No compensation or consequential losses shall be paid.
ARRIVAL & DEPARTURE
Guests are welcome to arrive from 4:00pm. In order that the property can be thoroughly cleaned and prepared for the next arrival, departure time is 10:00am – we ask for your understanding with this as all good things take time!
OCCUPANCY
The number of persons occupying the property must not exceed the maximum number of 6. Only the person that booked, together with his/her associates, is allowed to occupy the house. If we find that more people than agreed are using the property, this will be considered a breach of contract and you and your party will be asked to leave immediately without any refund.
NOISE, NUISANCE & BEHAVIOUR
Lang Toon House is situated amongst private residences. Causing a nuisance or disturbance to neighbours or any unreasonable behaviour may result in Lang Toon House requiring you or your guests to leave.
CARE OF THE PROPERTY, DAMAGES & BREAKAGES
You are responsible for the property and we ask you to take all reasonable care of its furniture, pictures, fittings and effects, in or on the property. We expect you to leave them in the same state of repair and in the same clean and tidy condition at the end of the rental period as you found them at the beginning. We ask that you leave the property secure if you leave it unoccupied during the period of let.
You must not use the properties for any dangerous, offensive or noisy activities or do anything that may be a nuisance or annoyance to the neighbours of Lang Toon House.
We understand that accidents happen and we ask that any breakages or damage (accidental or otherwise) are reported immediately to Lang Toon House. Failure to do this may result in you being charged for any breakages or damage. Any missing inventory from the property on your departure may also be charged for, as may extra cleaning.
COMMERCIAL ACTIVITIES
Guests must not use Lang Toon House for commercial activities.
DOGS
Dogs are welcome to Lang Toon House.. We do ask that they are house-trained, kept under proper control and not allowed on the furniture or beds. They must not be left unattended in the property unless they are crated and unlikely to cause a noise disturbance. Dog hairs are to be removed from carpets and all dog waste collected and disposed of. Dog owners will be held responsible for any damage caused to the property, contents or garden by their dog and for any extra cleaning required.
When you are out walking within the property grounds, you must ensure that your dog(s) are kept under close control.
If you wish to bring more than two dogs, please contact Lang Toon House prior to arrival to ensure that this is acceptable.
FIREWORKS
Fireworks are not permitted.
SMOKING AND VAPING
Smoking and vaping are not permitted in any of our properties and a flat fee of £500 will be charged if there is any evidence of smoking or vaping within the property.
LIABILITY
Lang Toon House will not be held responsible for any loss or damage to guests’ personal property, vehicles etc. whilst visiting Glen Dye.
CHILDREN
Guests must accept responsibility for the safety of their children at all times whilst visiting Lang Toon House.
All children (a person under 16 years of age) must be accompanied by an adult and must be supervised by an adult at all times.
You must take particular care when children are around animals, fire, equipment and wateroutside in the garden.
TRAVEL COTS & HIGHCHAIRS
We have a travel cot that we can provide for your use. Please try to request this at the time of booking to avoid disappointment. We rpovide linen and bedding for travel cots, but we do not provide stairgates.
INTERNET ACCESS
Internet access is provided for your use in the house. You agree to reasonable and lawful usage of this service.
Due to the characteristics and lay-out of the house, internet can be patchy, so please be patient. We cannot guarantee that internet speed will always be high in every room.
COMPLAINTS
Every endeavour is made to ensure your stay with us is memorable for all the right reasons. However, we do recognise that from time-to-time, things do go wrong. In these circumstances, it is your responsibility to make any such problems known to Lang Toon House as soon as it becomes apparent, giving us the opportunity to correct the situation, and rest assured, we will make every endeavour to do so as soon as reasonably possible. Unless this procedure is followed, no subsequent claim will be entertained.
CIRCUMSTANCES BEYOND THE CONTROL OF THE OWNER (FORCE MAJEURE)
If, for any reason, we have to cancel your booking in advance due to circumstances beyond our control, for example fire, flood, exceptional weather conditions, epidemics, pandemics, destruction/damage to the property (“force majeure “) you will be refunded the full amount of the booking.
If we have to terminate your holiday early for the above reasons you will be refunded part of the booking fee based on the time remaining of the booking. This will be the full extent of the liability of Lang Toon House. No additional compensation, expenses or costs will be payable.
